|Hiring Organization||Sydney Airport|
|Post Name||Expressions of Interest – Customer Service Representative|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||AUD 30 To AUD 35 Per Hour|
|Location||Sydney, New South Wales, Australia 2000|
Who we are
Sydney Airport is the major gateway to Australia for both international and domestic travel and is one of Australia’s most important pieces of infrastructure. Our purpose is to Make Sydney proud every day.
Sydney Airport is committed to creating a diverse and inclusive workforce and encourages all suitably qualified applicants to apply including Indigenous Australians, people with disabilities, and people of all genders.
Who you are
You are a well-organized individual with a proven ability to have great stakeholder management skills, building and maintaining relationships across the business, enabling you to seek prompt responses to key customer queries. You will deliver high-quality communications, internally and externally, using both written and verbal communications in a timely and consistent manner.
What you’ll be doing
Reporting to the Manager, Airport Services Centre, as a frontline face of the airport, your role is to assist and manage Sydney Airport stakeholders and customers with integrity, respect, and high levels of customer service.
You are tasked with responding to customer queries and complaints and managing access and control requirements for our key stakeholders across the precinct, representing Sydney Airport in a highly professional way that reflects our Values.
You will be responsible for providing excellent customer service through the processing of identification cards and provision of access control, provision of excellent customer care, responding to customer queries and complaints in a timely and effective manner, and providing cost-effective and compliant processes in the ID & Access Service Centre.
The benefits of working with us
You will benefit from SYD’s commitment to developing initiatives that make the airport an even better place to work in relation to organizational culture, working flexibly, leadership, learning and development, employee health, safety, and well-being. Our Employer of Choice Awards is a testament to SYD’s dedicated and diverse people, who together make us a collaborative and progressive place to work.
How you can apply
We would like to invite you to provide your CV & Contact Information for Expressions of Interest in our most commonly vacant positions. This means, there may not be an active role at this time, however, your details will be entered into a Talent Pool for future vacancies that match your skills and experience.
Making Sydney proud every day
It is a requirement that you hold Australian working rights as this position is not supported by a visa sponsorship program. SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Indigenous Australians, and people from culturally diverse backgrounds.