Customer Service Executive
|Qualification||Graduate/Undergraduates in any stream|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||15000/- To 20000/- Per Month|
|Location||Agra, Uttar Pradesh, India 282007|
The agent needs to handle Queries, Requests, and Complaints from customers tactfully, provide Customer service at every interaction, ensuring an end-to-end resolution by taking complete ownership of the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.
Qualification / Eligibility Criteria: (Pre-Requisite)
- Graduate/Undergraduates in any stream
- Freshers can apply
- Language capabilities – English/Hindi/Punjabi/Assamese/Oriya
- Customer Centricity – The mindset of “highest value for the customer” always willing to help, demonstrate ownership, and attention to details
- Communication Proficiency – Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
- Ability to understand the customer problem and provide solutions or information as per company policies and process
- Ability to compose grammatically correct, concise, and accurate paragraphs
- Good understanding of etiquette for written communication
- Typing Speed required 15 wpm with 85% accuracy
- Basic Knowledge of Computers is a must
- Don’t provide confidential info till you’ve gotten signed a contract with the potential employer.
- Do not share your private, non-work associated info or Bank info over call or e-mail.
- Do not trust anybody asking for any type of fee for Job Applications.