Call Center Jobs in Agra for 12th Pass

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Job Details

Hiring Organization
Teleperformance Agra
Post Name
Customer Service Executive
Qualification Graduate/Undergraduates in any stream
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 15000/- To 20000/- Per Month 
Location Agra, Uttar Pradesh, India 282007

 

The agent needs to handle Queries, Requests, and Complaints from customers tactfully, provide Customer service at every interaction, ensuring an end-to-end resolution by taking complete ownership of the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate/Undergraduates in any stream
  • Freshers can apply
  • Language capabilities – English/Hindi/Punjabi/Assamese/Oriya

Required Skills:           

  • Customer Centricity – The mindset of “highest value for the customer” always willing to help, demonstrate ownership, and attention to details
  • Communication Proficiency – Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
  • Ability to understand the customer problem and provide solutions or information as per company policies and process
  • Ability to compose grammatically correct, concise, and accurate paragraphs
  • Good understanding of etiquette for written communication
  • Typing Speed required 15 wpm with 85% accuracy
  • Basic Knowledge of Computers is a must

Safety Tips:

  • Don’t provide confidential info till you’ve gotten signed a contract with the potential employer.
  • Do not share your private, non-work associated info or Bank info over call or e-mail.
  • Do not trust anybody asking for any type of fee for Job Applications.

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