Job Details

The agent needs to handle Queries, Requests, and Complaints from customers tactfully, provide Customer service at every interaction, ensuring an end-to-end resolution by taking complete ownership of the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

• Graduate/Undergraduates in any stream
• Freshers can apply
• Language capabilities – English/Hindi/Punjabi/Assamese/Oriya

Required Skills:           

• Customer Centricity – The mindset of “highest value for the customer” always willing to help, demonstrate ownership, and attention to details
• Communication Proficiency – Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solutions or information as per company policies and process
• Ability to compose grammatically correct, concise, and accurate paragraphs
• Good understanding of etiquette for written communication
• Typing Speed required 15 wpm with 85% accuracy
• Basic Knowledge of Computers is a must

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