Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research, and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity, and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This is not a remote position.
The Lab Call Center Representative is responsible for working cooperatively with Mayo Clinic staff and patients promoting professional and respectful interactions. The Lab Call Center Representative is responsible for efficiently and effectively managing a heavy volume of incoming and outgoing telephone calls for the laboratory, including screening calls and forwarding them to the appropriate section or individual, taking complete and legible messages, and redirecting misrouted calls. Serves as an information representative of clinical departments/divisions providing general information in response to patient and Mayo Clinic practice inquiries. Maximizes availability for incoming calls to meet demand by making adjustments as needed to accommodate workload and staffing needs. May be required to provide coverage at different work locations (e.g. Mayo Clinic Hospital, Mayo Clinic Phoenix Building, Mayo Clinic Building Scottsdale). The successful candidate will have evidence of problem-solving and organization skills. Demonstrated ability to work in a team environment as well as independently. Demonstrated ability of excellent phone etiquette and ability to utilize appropriate resources. Utilizes knowledge gained from previous experience in laboratory medicine, laboratory call center, and lab customer service to successfully perform the essential functions of the job. Performs other job-related duties and tasks as assigned.

Qualifications
High school education or GED equivalent.
Must have 1 year of laboratory, lab assisting, laboratory call center, or laboratory customer service experience OR a minimum of 6 months experience as a CNA, Medical Assist, or Phlebotomist.
Must have outstanding communication and interpersonal skills.
Must have superior problem-solving and organizational skills.
Ability to prioritize and maintain productivity in a fast-paced environment.
Must have strong computer skills and be proficient in Windows/ Word, Excel
Must be familiar with EMR and Lab information systems

Additional qualifications
Strongly prefer candidates with lab call center experience.

Exemption status
Non-exempt

Compensation Detail
$17 – $23 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
07:00 am-3:30 pm
Monday to Friday
Rotating Holidays

Weekend schedule
Weekends 4:30 am-1:00 pm as needed.

International Assignment
No

Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, by doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic’s campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny “desert metropolis” offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city’s more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region’s desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Recruiter
Mary Ricci

EOE
As an Affirmative Action and Equal Opportunity, Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.