Job Details

Job Description

We are looking for energetic Customer Service Representatives to join our inbound contact center team on a permanent, full-time basis.

Duties

• Respond to customers’ incoming calls and online inquiries, providing exceptional customer service at every interaction
• Deliver on KPIs and targets relating to customer excellence, retention, responsiveness, quality, and call handling
• Ownership of customer queries, delivering a first call resolution, and highlighting potential repeat call drivers
• Demonstrate the value of the Alinta Energy brand and services at every customer interaction
• Own and drive self-development with a can-do attitude

Skills and experience

• Excellent verbal and written communication skills
• Applied Customer service concepts and techniques including but not limited to, managing difficult and challenging conversations, empathy vs sympathy, and building resilience
• Experience in Window’s computer environment i.e., Microsoft Office
• High customer service focus
• Ability to work in a team environment

If you are dedicated and passionate about providing customer excellence and have a down-to-earth, can-do attitude with infectious positive energy, we want to hear from you!

Apply Now