Call Centre Jobs Melbourne






Job Details

Hiring Organization DNA Talent
Post Name Customer Service Representative
Qualification Graduate 
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AUD 4000 To AUD 5000 Per Month
Location Melbourne, Victoria, Australia 3000

Job Description

We are looking for energetic Customer Service Representatives to join our inbound contact center team on a permanent, full-time basis.


  • Respond to customers’ incoming calls and online inquiries, providing exceptional customer service at every interaction
  • Deliver on KPIs and targets relating to customer excellence, retention, responsiveness, quality, and call handling
  • Ownership of customer queries, delivering a first call resolution, and highlighting potential repeat call drivers
  • Demonstrate the value of the Alinta Energy brand and services at every customer interaction
  • Own and drive self-development with a can-do attitude

Skills and experience

  • Excellent verbal and written communication skills
  • Applied Customer service concepts and techniques including but not limited to, managing difficult and challenging conversations, empathy vs sympathy, and building resilience
  • Experience in Window’s computer environment i.e., Microsoft Office
  • High customer service focus
  • Ability to work in a team environment

If you are dedicated and passionate about providing customer excellence and have a down-to-earth, can-do attitude with infectious positive energy, we want to hear from you!

Apply Now

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