Job Details

We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Help customers shop our store and are able to find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Maintain store recovery standards to deliver our Brand Promises. Prevent shrink with friendly service.

Major Activities

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Provide a fast and friendly check-out experience
Execute cash handling to standards
Engage customers on the benefits of Rewards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process
Support shrink and safety programs
Assist with Omni channel processes
Acknowledge customers, help locate products and provide solutions
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Cross-trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires
Retail and/or customer service experience preferred

Physical Requirements

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

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