Job Details

At Windsor Communities, it’s all about people. Our residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun.

Join an environment where your team becomes your family, and your profession becomes your passion. As a Windsor Service Manager, you have a dedication that cannot be beaten. You are hardworking, self-motivated, and take pride in a job well done. Does this sound like you? Then you should bring your expertise and work ethic to Windsor!

Benefits Summary:

• 40% off housing discount at any Windsor Community
• Competitive salary, plus quarterly performance bonuses
• Monthly customer service awards
• Bi-annual regional sales, service, and performance awards
• Company matched 401(k)
• Vacation and personal time that includes 10 vacation days, 6 sick days, and 2 personal days per year plus 9 paid holidays
• Comprehensive medical, dental, and vision insurance
• Connectivity reimbursement
• Annual shoe allowance
• Tuition Assistance

Your Skills:

• Minimum 5+ years of multifamily residential maintenance experience
• Knowledge of safe work practices, proper use of PPE (Personal Protective Equipment), and ability to lead monthly safety meetings
• Advanced competency with the following: HVAC (split systems, heat pumps, and PTACs), plumbing (including water heaters), electrical, appliance repair, painting, and carpentry
• Strong leadership, creating a positive team environment and maintaining a strong sense of morale
• Be responsible for the performance of the service team, while being a positive role model
• Comply with company initiatives and direction provided by Regional Leadership
• Experience managing and executing the work order process, including delegation to the team
• Exceptional customer service
• Timely and effective communication
• 4+ years of experience with building systems including fire sprinklers, fire alarms, life safety, and central mechanical/HVAC
• Advanced understanding of general building maintenance
• Ability to read and understand blueprints/plans, schematics, technical documents, and specifications
• Independent and self-autonomous

Essential Duties:

• Work safely and ensure the team uses proper PPE (Personal Protective Equipment), lead monthly safety meetings
• Dynamic leadership style – jumping in to support the team, as well as build and maintain high morale
• Observe and comply with the company’s sustainability initiatives and culture
• Provide exceptional customer service to teammates and residents
• Maintain compliance with city, and state jurisdictional requirements for systems, including elevators, fire/life safety, and fire suppression
• Successfully execute capital projects, including developing scopes of work, participating in competitive bidding, and overseeing projects through to successful completion
• Manage, schedule, and oversee vendors, contractors, and suppliers
• Meet frequently with the Property Manager to communicate and collaborate on property needs, and strategize on effective solutions
• Support and communicate with Area Maintenance Specialist, Area Maintenance Manager, Regional Maintenance Manager, and VP of Maintenance
• Comply with company initiatives and direction provided by Regional Leadership
• Conduct regular physical inspections to identify repair/PM needs, and mitigate hazardous conditions
• Pay close attention to detail, consistently do the job right the first time
• Evaluate property physical capital needs and collaborate with the regional team on execution
• Order supplies, create purchase orders, and process invoices in a timely and organized way
• Monitor expenditures, identify variances, implement corrective action
• Manage and execute the work order process, including delegation to the team
• Complete, manage and communicate all stages of the make-ready process in order to meet leasing demands
• Schedule and conduct preventative maintenance within units, common areas, and mechanical rooms
• Maintain accurate records of daily mechanical rounds
• Utilize computer, smartphone, or tablet to access Yardi and other systems
• Maintain Windsor Communities standards for curb appeal

Other Requirements:

• Valid driver’s license
• Access to reliable transportation
• Assist in other communities as needed
• Available to work a flexible schedule, potentially weekends depending on community specifics
• Available to be part of a rotating on-call schedule for after-hours and weekend emergency response
• Provide and maintain quality hand tools and power drill

Safety Tips:

• Don’t provide confidential info till you’ve gotten signed a contract with the potential employer.
• Do not share your private, non-work associated info or Bank info over call or e-mail.
• Do not trust anybody asking for any type of fee for Job Applications.

Apply Now