Customer Service Jobs in Australia for Foreigners






Job Details

Hiring Organization Serco Asia Pacific Talent
Post Name Customer Service Agent
Qualification High School Diploma
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AUD 51000 To AUD 65000 Per Year
Location Adelaide, South Australia, Australia 5000

Job Advertisement:

  • Full Time – Customer Service Agent role based in the Adelaide CBD
  • 24/7 Rotating Roster
  • Attractive Salary + Additional Benefits
An exciting opportunity to join the Serco team based in the Adelaide CBD! The role requires strong customer service skills and the ability to adapt to a diverse workload. We are seeking a Customer Service Agent to provide support across a variety of contracts in terms of roster management.

The Opportunity

Reporting to the Service Delivery Team Leader, you will be responsible for providing real-time management, acting as the contact between the varying Operational Support Centre (OSC) Workforce Management end users in a way that will meet the key performance indicators of the varying contracts in terms of roster management.
The Customer Service Agent will also be responsible for facilitating the day-to-day management of internal customers and external clients’ roster needs and delivering exceptional customer service.
The Service Delivery Agent will also be required to monitor attendance and shift fill rate across 24/7 coverage, across multiple contracts to ensure adequate coverage in line with contractual KPIs and business requirements.
For this reason, we are seeking an outgoing and motivated Customer Service Agent with strong customer service skills and the availability to work across a 24/7 roster. Your passion for engaging with others will ensure success and opportunities for career advancement within the vast global Serco talent community.

With Serco, you’ll be rewarded with: 

  • Opportunities to participate in broader leadership development and influence
  • Attractive remuneration package with additional benefits
  • Rewards and recognition program, including awards and corporate retail discounts
  • Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
  • A friendly and diverse team with inclusivity and care at the heart of everything we do

Applicants will need to complete relevant security clearances and psychometric profiling as part of pre-employment checks. All applicants need to have working rights in Australia

About Us

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance, and public transport information, improve road safety, and interpreter services.
We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference in people’s lives every day. At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organizations around the world.
We apply the world’s best practices, insights, and technology across six key sectors. Citizen Services, Defence, Healthcare, Immigration, Justice, and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now. Serco’s values of Trust, Care, Innovation, and Pride underpin everything we do.  We are curious, creative, and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion, and belonging.

Apply Now

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