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Job Details

Hiring Organization
Metro Trains Melbourne
Post Name Community Education Officer
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AUD 35 To AUD 40 Per Hour
Location Melbourne, Victoria, Australia 3000

Job Description

Why work for Metro?

  • Connect with passengers and communities through proactive community engagement.
  • Make a positive impact on young, vulnerable, and diverse communities across Victoria.
  • Free Public Transport (MyKi Card).
  • Supportive team environment and Work/ Life Balance.
  • Various wellness initiatives.

The Position

Work within a dynamic and engaging team coordinating, facilitating, and delivering education sessions, school and community incursions, and program development.
Raise awareness of rail safety, increase passenger confidence and help increase the uptake of our Community Education Program by fostering genuine and strong relationships in schools and the community.
The successful candidate(s) will undergo a 22335VIC Certificate III in Public Transport Customer Service and Compliance (10 weeks of paid training) at Metro Academy and undergo additional checks. In addition, you will be required to train, obtain and maintain Authorised Officer qualification(s).


Reporting to the Community Education Unit Team Leader, duties and responsibilities include:
  • Plan and deliver rail safety education programs across multiple platforms (face to face, digital, online) to a range of audiences, including schools and community groups, to increase passenger confidence.
  • Create educational content and activities to increase passenger understanding of the public transport network and safe travel practices.
  • Collect data and input into the evaluation, measurement, efficient operation, and continuous improvement of the community engagement program.
  • Monitor programs to ensure MTM’s values, behaviors, and community needs are being met.
  • Participate in and commit to creating, applying, and improving the customer service strategy for MTM’s continuous improvement systems and processes.
  • Work with other business functions to provide an integrated service of high quality to customers.

About You

You have prior experience in a similar community relations/ engagement role to be a successful applicant for this role. You are confident in building rapport with others and delivering presentations effectively.
With the constantly evolving environment, we are working in, you must be adaptable in being technologically savvy in delivering your programs.
In addition, you will need to be competent in operating MS Office Suite products such as MS Outlook, Powerpoint, Teams, Word, Excel, and other online platforms. Demonstrated experience in digital content creation is welcomed.
We’re looking for someone who can;
  • Manage Self – Awareness. Accountability. Personal Courage. Values. Compliance.
  • Seeks Improvement – Growth mindset. Feedback. Listening. New Ideas. Flex.
  • Works with Others – Collaboration. Communication. Networking & knowledge sharing. Influences & negotiation. Values difference.
  • Focuses on Customers – Understand customer needs. Resolution.
  • A teaching background with formal training and education (Bachelor of Education or TAE40116 Certificate IV in Training and Assessment) or experience in the community sector is highly desired.
This is a fantastic opportunity to build on the career you’ve developed to date and take it to the next level by making a tangible impact that matters. If what you’ve read resonates with your values, experience, and career aspiration then we want to hear from you!
Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.

Apply Now

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