Job Details

Job Description

We are inviting applications for the role of Customer Service Associate.

Responsibilities

• Respond to customer queries and customer concerns.
• Making outbound calls to Customers and Employers.
• Provide support for data collection to enable Recovery of the account for the end-user.
• Maintain a deep understanding of client processes and policies.

• Reproduce customer issues and bring up product bugs.

• Provide excellent customer service to our customers.

• You should be responsible to exhibit a capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Minimum Qualifications

• Graduate (Any Discipline).
• Freshers are eligible.

Preferred Qualifications

• Effective probing skills and analyzing / understanding skills.

• Analytical skills with a customer-centric approach.

• Excellent proficiency with written English and with a neutral English accent.

You should be able to work on a flexible schedule (including weekend shifts).

Master Skills List: Operations

Benefits:

• Health insurance.
• Provident Fund.

Schedule:

• Monday to Friday.
• Rotational shift.

Supplemental Pay:

• Performance bonus.
• Yearly bonus.

Ability to Commute/Relocate:

• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred).

Language:

• English (Preferred).

Apply Now