HDFC Bank Jobs in Madurai






SL Initiative-Collection officer – Madurai

Job details

  • Company Name: HDFC Bank
  • Job Type: Regular / Permanent
  • Location: Madurai, Tamil Nadu

Full Job Description

Group Company: HDFC Bank Limited

Designation: SL Initiative-Collection officer

Position Description: Collect payments on the overdue amount by informing customers of their debt and their various options for repayment.

Primary Responsibilities:

  • Visiting delinquent clients:- Visiting the delinquent clients mapped to him/ her and making further follow-ups for payments on PTP dates.
  • Calling clients on daily basis for the reminder and follow-ups
  • Depositing collected amount from clients in group accounts:-
  • Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
  • Updating the collection mobile apps/ Registers:- Updating all cash and non-cash transactions/ visits in the VYMO app of collection.
  • Maintaining collection registers like the CDS register at the branch (If required).
  • Timely takeover of newly allocated clients, Support Tools: – Taking over newly mapped clients from business within the time frame and making further follow-up for recovery
  • Collection officers could use legal tools such as legal letter issuance and conducting Lok Adalat camps.
  • This involves arranging a meeting of legal vendors with customers at their place and facilitating customers to attend Lok Adalat camps.

Additional Responsibilities:

  • Negotiate Payment Schedules:- Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
  • Productivity :- Monthly Target for Collection Officer is 1 lakh Recovery

Educational qualifications preferred

  • Category: Bachelor’s Degree, Master’s Degree
  • Academic score: 50% +

Required work experience

  • Industry: BFSI
  • Role: Fresher/Sales
  • Years of experience: 1 to 3

Required Competencies:

  • Good Team spirit
  • InteInterpersonalll
  • Time / Team Management
  • Good communication skilskills
  • Proactive & focused approach

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above


  • Reporting Designation: Collection Manager – SLI
  • Reporting Department-Sub BU: SL Initiative Collection

Work Environment Details:

Specific requirements

  • Travel: Customer Visits
  • Vehicle2-wheelerer preferred

Other details

  • Contract Types: PERMANENT

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