SL Initiative-Collection officer – Madurai
Job details
- Company Name: HDFC Bank
- Job Type: Regular / Permanent
- Location: Madurai, Tamil Nadu
Full Job Description
Group Company: HDFC Bank Limited
Designation: SL Initiative-Collection officer
Position Description: Collect payments on the overdue amount by informing customers of their debt and their various options for repayment.
Primary Responsibilities:
- Visiting delinquent clients:- Visiting the delinquent clients mapped to him/ her and making further follow-ups for payments on PTP dates.
- Calling clients on daily basis for the reminder and follow-ups
- Depositing collected amount from clients in group accounts:-
- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
- Updating the collection mobile apps/ Registers:- Updating all cash and non-cash transactions/ visits in the VYMO app of collection.
- Maintaining collection registers like the CDS register at the branch (If required).
- Timely takeover of newly allocated clients, Support Tools: – Taking over newly mapped clients from business within the time frame and making further follow-up for recovery
- Collection officers could use legal tools such as legal letter issuance and conducting Lok Adalat camps.
- This involves arranging a meeting of legal vendors with customers at their place and facilitating customers to attend Lok Adalat camps.
Additional Responsibilities:
- Negotiate Payment Schedules:- Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
- Productivity :- Monthly Target for Collection Officer is 1 lakh Recovery
Educational qualifications preferred
- Category: Bachelor’s Degree, Master’s Degree
- Academic score: 50% +
Required work experience
- Industry: BFSI
- Role: Fresher/Sales
- Years of experience: 1 to 3
Required Competencies:
- Good Team spirit
- InteInterpersonalll
- Time / Team Management
- Good communication skilskills
- Proactive & focused approach
Required Knowledge:
Work experience in the profile
Required Skills:
Graduate and above
Other:
- Reporting Designation: Collection Manager – SLI
- Reporting Department-Sub BU: SL Initiative Collection
Work Environment Details:
Specific requirements
- Travel: Customer Visits
- Vehicle2-wheelerer preferred
Other details
- Contract Types: PERMANENT
