Indeed Jobs in Chicago






Customer Account Specialist

Job details

  • Company Name: Indeed
  • Location: Chicago, IL
  • Job Type: Full-time
  • Salary: $55,400 – $92,650 a year

Full Job Description


The Customer Account Specialist will own the order management life cycle through the value chain and lead professional, solution-oriented communication with both internal and external business partners
  • Responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores ensuring the highest level of customer service
  • Partner with our Global Business Services team to ensure accuracy and timely release to the distribution center ensuring the right products are on order, bracket pricing minimums met, correct method of shipment and shipping platform, etc. to ensure on-time delivery to the customer
  • Responsible for supporting and sharing customer-specific information such as promotions, innovation, or discontinuances, and seasonal items; partner with the GBS team to ensure system data integrity
  • Responsible for identifying, resolving, and communicating order level issues including but not limited to product fulfillment, timely delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes
  • Responsible for ownership of customer KPIs – understanding, tracking, and monitoring PepsiCo’s performance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement; KPIs including but not limited to Order Fill Rate, On Time Delivery, Forecast Accuracy, Inventory Turns, Store Service Levels at Sold to Level – Know the Business Cold
  • Responsible for proactive communication to Sales, Customers & key Leadership stakeholders to share the status of product availability and action-oriented solutions to return to in-stock
  • Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk, and provide proactive management of customer accounts to reduce potential issues in advance
  • Responsible for working collaboratively to drive efficiency partnering with Customer and Internal Stakeholders to improve forecast accuracy, reduce deductions and returns, manage customer promotion and replenishment inventory and drive productivity by increasing payloads, reducing loose case pick, etc., and using data and account knowledge to identify implement areas for improvement
Due to the ever-changing environment of our customers and the PepsiCo organization, responsibilities may change as a result of the business needs and are not limited to this job. Candidate must be willing to provide occasional weekend coverage as needed by the business.
Compensation and Benefits:
  • The expected salary range is $55,400 – $92,650.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
  • Other benefits, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan


  • BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer/Supply Chain Integration, and Service
  • Strong written and verbal communication skills with the ability to adapt style to the needs of the audience
  • Problem-solving, issue resolution, influencing, and prioritization skills
  • Critical thinking skills with an analytical and continuous improvement mindset
  • Ability to develop and improve customer relations
  • Innovation mindset with the ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
  • Proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint)
Note: COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement

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