Details

Job Description

Metroland’s Parcel Service requires a full-time Customer Service Representative for its parcel service operation. Reporting to Business & Data Analytics Manager, this position will be responsible for supporting customers and providing data analytics. 

• First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
• Provide excellent customer service in addition to maintaining positive relationships with customers.
• Accurately update and verify customer information and manage additional Excel tracking sheets and internal database.
• Communicate with managers and team members as needed regarding client data and confirmation of information.
• Resolving customer complaints, managing database records, drafting status reports on customer service issues 
• Data entry and research as required to troubleshoot customer problems
• Special projects and other duties as assigned.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• At times making outbound follow-up calls and verification calls for delivery

Qualifications

• Customer Service experience
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication and competent listener.
• Superior customer skills including having the ability to placate challenging and demanding clients.
• Strong administration skills with accurately updating and maintaining information.
• Capable of taking initiative and can work independently with minimal direction.
• Ability to excel in a fast-paced, deadline-driven, and demanding environment with strong attention to detail.
• Effective organizational skills, ability to manage time, and prioritize tasks appropriately.
• Successfully handle confidential information and use appropriate discretion.

Additional Information

AIDA
Torstar is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities.

In compliance with the Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code, we will endeavor to provide accommodation to persons with disabilities in the recruitment process upon request.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

Company Description

Metroland Parcel Services is an Ontario-based Final Mile Parcel Delivery company that is helping businesses meet their rapidly growing eCommerce delivery needs. Working at MPS combines the benefits of a long-established company with deep client relationships and a reputation for delivery excellence with the excitement of a start-up in an opportunity-rich sector.

Our Commitment To Diversity

We strive to be a leader in building and cultivating an employee community framed around fairness, support, and opportunity. We believe that what makes us different, makes a difference.

And as a team, the diversity of our backgrounds, interests, and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

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