Job Details
| Hiring Organization | Aware Super – Sydney |
| Post Name | IT Service Desk Analyst |
| Qualification | B.Tech |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AUD 31 To AUD 34 Per Hour |
| Location | Sydney, New South Wales, Australia 2000 |
Want to be a force for good?
At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground.
We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy, and supporting employment locally and globally.
Aware Super is one of Australia’s largest industry funds providing superannuation, advice, and retirement solutions to those who teach, nurse, care, respond and help others in our communities.
About this opportunity
As the IT Service Desk Analyst, your main responsibility is to ensure all Aware Super employees are provided with the right workplace tools and operational support to enable them to perform in their jobs.
You will be required to provide technical support to staff members in different geographic locations within Australia and resolve a variety of technical requests and issues facilitated face to face, over the phone, via email, and remotely via MS Teams.
How do you exceed our expectations?
You are a Service Desk Analyst with experience providing technical assistance to multiple users across an organization. You are solutions focussed and skilled at assisting non-technical users with their technical queries.
Additionally, you will have;
- Experience administering user accounts in Active Directory and Office 365;
- Experience with Apple Products such as iPhones and iPads;
- Good understanding of TCP/IP, VOIP, Video Conferencing, and basic networking principles;
- Ability to ensure all workstation PCs are managed to increase reliability, availability, performance, security, and compliance; and
- Experience using ITSM tools
Employee experience
We’re passionate about providing an employee experience that is full of opportunities for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace.
The best place to work includes generous leave offerings, salary continuance insurance, flexible working, professional and personal development, and health and well-being initiatives.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background, and experience creates better outcomes for our people, members, and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work.
We are proud to be consistently recognized as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honorably, and LEAD bravely.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
