IT Support Engineer

About the Company

Kyoto Technologies is a leading Information and Communication Technologies (ICT) service provider, Distributor & System Integrator Company based in Dubai. Our leading technologies promise organizations new technologies and transform their work methods. Kyoto vision is the way to promote Lean IT through a data center consolidation, Hybrid IT & Multi-Cloud Solutions & Services. We are actively looking for a well-experienced IT Sales person to provide value to our organization.

Job description

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Degree in Information Technology, Computer Science, or a relevant field
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
• Mandatory – Microsoft AZURE

Job Types: Full-time

Driving License and car is an added advantage

Salary: AED4,000 – AED5,000 per month

Ability to commute/relocate:

• Dubai: Reliably commute or plan to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• IT support: 4 years (Required)