IT Jobs in Dubai






IT Support Engineer

Job details

  • Company Name: Kyoto Technologies LLC
  • Location: Dubai, United Arab Emirates
  • Salary: AED4,000 – AED5,000 a month
  • Job Type: Full-time

Full Job Description

About the Company

Kyoto Technologies is a leading Information and Communication Technologies (ICT) service provider, Distributor & System Integrator Company based in Dubai. Our leading technologies promise organizations new technologies and transform their work methods. Kyoto vision is the way to promote Lean IT through a data center consolidation, Hybrid IT & Multi-Cloud Solutions & Services. We are actively looking for a well-experienced IT Sales person to provide value to our organization.

Job description


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients


  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Degree in Information Technology, Computer Science, or a relevant field
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
  • Mandatory – Microsoft AZURE

Job Types: Full-time

Driving License and car is an added advantage

Salary: AED4,000 – AED5,000 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or plan to relocate before starting work (Required)


  • Bachelor’s (Required)


  • IT support: 4 years (Required)

Apply Now

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