IT Jobs in Victoria BC

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Job Details

Hiring Organization ESW IT Business Advisors
Post Name IT Consultant
Remote No
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 40 To CAD 45 Per Hour
Location Victoria, British Columbia, Canada V8T 2K1

 

About ESW – IT Business Advisors (ESW)

ESW is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT.

By combining our industry experience, technical expertise, and proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

Our Core Values

To create our core values, ESW invited co-workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

  • Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
  • Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors, and the community.
  • Fun Attitude: Approaching our lives in a way that encourages excitement, passion, and enjoyment. 

The Position Highlights

  • IT Consultant PSS2207 /  Victoria, BC  

Commitment and Term

  • Full-time, permanent
  • Hours: Monday-Friday 8 am – 5 pm, with some after-hours support required as needed

Primary Focus 

  • We are looking for an IT Consultant to work within a highly skilled team delivering solutions to our small to mid-sized business (SMB) with a strong focus on client care, timelines, and deliverable
  • You will be responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments.
  • Support the Account / Project Management Office in proposing and developing the “right” solution for the client
  • Act as an escalation point for client service issues
  • Investigate, troubleshoot, problem-solving, and resolve technical infrastructure-related issues and provide third-level support including root cause analysis, testing, and documentation.
  • Plan/Setup/configure/deploy/troubleshoot desktops, servers, and networks, with a focus on cloud services such as Azure and O365 as well as servers and storage.
  • Build and maintain an in-depth knowledge of ESW-IT services and offerings
  • Develop and update technical documentation including system configurations, application integration, etc.
  • Follow Change Management Procedures when deploying changes to varying environments.
  • Provide remote or on-site client support to specified clients.
  • Assist with planning or implementation of small to complex projects
  • Maintain client commitments related to service delivery requirements.
  • Formulate and define the objectives and scope based on clear understanding of the client’s business requirements and needs.
  • Assist in the development and delivery of automated Managed Service products
  • Contribute to transition activities from the Project Team to Operations Team
  • Facilitate service improvement meetings with the technical team supporting specific clients
  • Provide after-hours support work when needed
  • Perform other duties as assigned

Key Education  

  • Minimum 5+ years of experience in an IT consulting or intermediate technical support role
  • Post-secondary education in a computer-related discipline would be preferred
  • Microsoft Certifications are an asset
  • Related industry technical certifications are considered an asset (Microsoft, AWS, etc.)
  • Alternatively, an appropriate combination of education and experience may be considered

Desirable skills and experience

Experience in the following areas is an asset: 

  • Remain calm and work efficiently in stressful circumstances
  • Advanced knowledge of Windows 10, Windows Server 2016/2019, MS Azure
  • Microsoft 365 full product suite
  • Virtualization – MS Hyper-V, VMWare
  • Advanced knowledge of Microsoft Active Directory
  • Advanced knowledge of networking and routing technology

Working Conditions 

  • This position will be based out of the ESW Victoria, BC office location and mainly supports the greater Victoria area and surrounding communities.
  • This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments
  • This role requires good time management skills and an ability to work with minimal supervision
  • Will require own vehicle with insurance appropriate to business use
  • The successful candidate must comply with the safety standards of ESW-IT and/or its clients

Consultants will meet customers that can include: 

  • Administration staff/middle management
  • Executive management
  • Other consultants with different skill sets
  • Other technology vendors

Reporting Relationships 

  • IT Consultant reports to PSS Manager
  • No co-workers report to the IT Consultant

Additional Comments 

  • Continuous Professional Development is available for all team members
  • Background checks and other assessments are conditions of employment.
  • This position is eligible for the ESW Co-worker Referral Program

How to Apply

On our ESW Web site, through BambooHR and please include:

  • A cover letter
  • Where did you see this position advertised? 
  • If you were referred to this position, the name of the ESW co-worker who referred you

Only applicants eligible to work in Canada will be considered.

Safety Tips:

  • Don’t provide confidential info till you’ve gotten signed a contract with the potential employer.
  • Do not share your private, non-work associated info or Bank info over call or e-mail.
  • Do not trust anybody asking for any type of fee for Job Applications.

Apply Now

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