RETAIL STORE MANAGER

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short and long-term planning, expense control, sales, and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development, and succession of high-performing, results-driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable for meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Communicate and provide feedback to Area Manager
• Implement, manage, and monitor Loss Prevention education, training, and awareness programs.
• Directly responsible for the execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within the store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Manage and communicate merchandise opportunities to the Area Manager.
• Communicate, manage, and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
• Develop and maintain strong communication with local PR and marketing.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position-related meetings as required by Area/District Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with the proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guarantee the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain the physical condition of the Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers
• Required to work non-traditional hours; weekends, evenings, and holidays; overtime may be required.

Education:

• University degree desirable

Experience:

• Two to four years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with a results-driven track record

Capabilities:

• Proven ability to exceed sales targets
• Numerical accuracy
• Strong interpersonal, communication, and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Ability to make good judgment and quick decisions
• Interest in innovation and change
• Leadership skills
• PC skills, MS Office Knowledge, Internet
• Advanced in the English language (speaking, reading, writing)
• Customer service skills