Customer Solutions Manager Intern
- Company Name: Amazon Web Services Canada, In
Location: Toronto, ON
Job Type: Full-time
Full Job Description
- Currently enrolled in an Associate or greater degree program (e.g., Associate’s degree, Bachelor’s degree) with an anticipated graduation date of Dec 2023 to Aug 2024
- Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)
Are you passionate about improving processes with technical, cloud-based tools? Do you enjoy helping others navigate new experiences? Do you enjoy using your technical acumen, program management, and communication skills to problem-solve, and deliver results? As an Amazon Web Services (AWS) Associate Customer Solutions Manager (CSM) Intern, you will work with a team of CSMs responsible for helping customers adopt AWS tools into their business.
At AWS, a CSM works with customers and AWS leadership, driving collaboration between multiple teams, including sales, solutions architects, professional service consultants, and support teams, to plan and support workload migrations in a step-by-step manner.
Amazon is committed to providing employment accommodation by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Key job responsibilities
Successful candidates will have a technical background, problem-solving abilities, be detail driven, and have great communication skills. You should be passionate about delivering a great customer experience while contributing to the day-to-day management of the customer’s successful migration to AWS.
As a CSM intern, you will receive AWS technical training, immerse yourself in cloud computing develop business acumen and learn more about Amazon culture. You will work on projects with mentors and peers, complete the AWS Cloud Practitioner Certification and attend professional development events.
Upon successful completion of the internship program, select interns will receive a full-time offer to join as an Associate Customer Solutions Manager (which includes a six-month residency training program, known as AWS Tech U) in 2023/2024, after completion of their degree program. Come build the future with us.
Amazon internships are full-time (40 hours/week) for 12 consecutive weeks, starting May/June 2023. Applicants should have at a minimum one quarter/semester remaining after their internship concludes.
Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please log in to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Enrolled in a Bachelor’s degree in Computer Science, Computer Engineering, or related fields
Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
Experience implementing a cloud-based technology solution in a school project or while working for a company
Experience with one or more of the following domains: Analytics, Security, Storage, DevOps, Application Development, or Machine Learning
Awareness of AWS or cloud computing
Demonstrated ability to quickly learn and apply new technologies
Experience in program and project management fundamentals
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or another legally protected status. If you would like to request accommodation, please notify your Recruiter.