Job Details
| Hiring Organization | Accenture |
| Post Name | Service Management Consultant |
| Qualification | Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AUD 7000 To AUD 8000 Per Month |
| Location | Brisbane City, Queensland, Australia 4000 |
Job Description
Join Accenture’s Service Management excellence team to help design, deliver and support service management process, architecture and technologies. The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment, and defining the roadmap for process and tool implementation.
This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design, and implementation.
Key Requirements
- Minimum 3 years experience in service management transformation consulting and delivery
- Experience in service management process design and implementation
- Experience or knowledge of service management operating model design and implementation
- Experience or knowledge of service management tool strategy, architecture, design, and implementation
- Experience or knowledge of software asset management
- Experience or knowledge of service management automation and AIOps
- Experience or knowledge of service operations review and stabilization
- Service integration and management (SIAM) operating model, process design, and tool implementation
- Experience or knowledge of service catalog design and implementation
- Experience or knowledge of service desk transformation and service delivery
- Experience or knowledge of Cloud FinOps, Cloud Bill Analysis, and Cost Optimisation
Supplementary requirements
- Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, Solarwinds
- Ability to articulate design, operational and technical issues to both technical and non-technical audiences
- Ability to express complex concepts, issues, and ideas in various media including proposals, presentations, documentation, operating models, and process designs
- Experience with ITIL-oriented (operational or service management) tools – service desk, change, availability, and/or monitoring
- Highly prefer candidates with relevant industry or technology certifications: ITIL4, SRE, COBIT, ServiceNow, BMC, and Cloud (AWS, Azure, Google)
- Excellent leadership, communication (written and oral), and interpersonal skills
- Ability to manage multiple engagements and conflicting priorities
Qualifications
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
At Accenture, our philosophy is anchored in recognizing that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.
We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and act.
We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Equal Employment Opportunity Statement
At Accenture, our philosophy is anchored in recognizing that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.
We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and act.
We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action.
