• Require one year of relevant experience in the inbound process
• Excellent communication in English and Hindi
• A call center agent’s job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
• Answering customers’ questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
• updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
• To most effectively help customers call center agents to need to understand the company’s offerings and be able to -communicate policies and product information well.
• It is also important to be empathetic, have a positive attitude, and be able to stay calm and polite, even when callers get upset.
• Being organized and focused is necessary for the agent to input information into the company’s computer systems while also talking to the caller

Qualifications