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Job Details

Hiring Organization
Atco Ltd.
Post Name Customer Service Representative
Qualification High School Diploma or Equivalent
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 43000 Per Year
Job Location Type Work From Home

Job Description

Customer Service Representative

Or as we like to say, Happiness Advisor!

We’re looking for a fierce and friendly customer service ninja to join our diverse & vibrant team. Rümi is a bright new member of the ATCO family and operates 3 lines of business under the Rümi umbrella: Rümi Products & Services, ATCOenergy, and Blue Flame Kitchen.

This role focuses on helping Rümi customers with their home services and billing needs. As we continue to grow, our Happiness Advisors will be cross-trained to handle the needs of both ATCOenergy and Rümi clients. Our operations span 7 days a week and we’re looking for flexible team players to join us!

On a daily basis, you’ll be the direct support line for customers via multiple channels including phone, chat, and email. You’ll ask questions, provide solutions, and make sales for a multitude of home and business-related concerns.

Who you are:

  • A friendly neighbor
  • A fantastic listener
  • An energetic team player

What you’re great at:

  • Solving problems with compassion and creativity
  • Working efficiently and effectively to meet targets
  • Customer-centric sales with the goal of making it easier for our customers to love the places they live and work

What you have:

  • Three (3) years of customer service experience (retail, hospitality, sales, contact centers, or financial services preferred)
  • Excellent command of the English language: Oral and written
  • Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
  • Proficient in Microsoft Suite applications
  • Availability to work during hours of operation that span 7 days/week with the flexibility to move shifts
  • A high school diploma or equivalent

Why Rümi?

If you’re not yet convinced that working at Rümi could be the smartest decision you ever made, we also offer*

  • Adaptable benefit packages to help you live your best life.
  • Competitive compensation, pension matching, and ATCO share options. Cha-ching!
  • Opportunities to give back. Rümineers are always, in all ways caring!
  • So much more!

This role is located at the Customer Care Happiness Centre in Calgary, Alberta. However, Advisors must have the ability to work from home in exceptional circumstances. This posting is for full-time hours.

Starting salary is $43,000 with room for progression, but that’s just the beginning!

Rümi exists to make people happy by making it easier for everyone to love the places they live and work — and that begins with us. By making diversity, equity, and inclusion a top priority, we’re building a team of Rümineers that reflect our core values and empowering our people to bring their whole selves to work.

Don’t meet every single requirement? We’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Apply Now

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