Details

Job Description

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations, and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirements

Requirements:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

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