|Post Name||CRM Service|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||15000/- To 20000/- Per Month|
|Location||Muzaffarpur, Bihar, India 842001|
• In charge of customer care back office.
• Accountable for CCCF management, MIS, concern age analysis, and other reports.
• Monitoring Top 2 Box ratings, analyzing root causes for dissatisfaction, and driving corrective and preventive actions.
• Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)
• Drive service marketing activities through Tele-calling to improve vehicle retention.
• Planning customer events/clinics to build strong relationships with customers.
• Pareto analysis of customer concern by using 7 QC tools.
• Upkeep of process circular file and sharing with all concerned.