Details
| Hiring Organization |
Shashank Auto
|
| Post Name | CRM Service |
| Qualification | Graduation/MBA |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 15000/- To 20000/- Per Month |
| Location | Muzaffarpur, Bihar, India 842001 |
Job Description
• In charge of customer care back office.
• Accountable for CCCF management, MIS, concern age analysis, and other reports.
• Monitoring Top 2 Box ratings, analyzing root causes for dissatisfaction, and driving corrective and preventive actions.
• Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)
• Drive service marketing activities through Tele-calling to improve vehicle retention.
• Planning customer events/clinics to build strong relationships with customers.
• Pareto analysis of customer concern by using 7 QC tools.
• Upkeep of process circular file and sharing with all concerned.
