Details
| Hiring Organization |
Oracle
|
| Post Name | Global Sales Support – Business Analyst 1 |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time / Part Time |
| Work Hours | 8 Hours |
| Salary | 25000/- To 30000/- Per Month |
| Location |
Bengaluru, Karnataka, India 560029
|
Job Description
Performs budgeting, planning, and analysis activities for sales operations. Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity, and goal attainment. Performs regular variance analysis for expenses and budgets.
Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations.
Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate or equivalent with 0 – 2 years experience.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate or equivalent with 0 – 2 years experience.
Responsibilities
• Provide chat, and email support to resolve user problems with proactive troubleshooting
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
• Escalate support requests to management and ensure they receive the appropriate attention
• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
• Work across other lines of businesses and third parties e.g. business practices, legal
• Provide timely resolution of customer complaints and escalations including providing corrective actions
• Undertake admin responsibilities as required
• Support new process/policy roll-outs
• Undertake other projects as required
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
• Escalate support requests to management and ensure they receive the appropriate attention
• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
• Work across other lines of businesses and third parties e.g. business practices, legal
• Provide timely resolution of customer complaints and escalations including providing corrective actions
• Undertake admin responsibilities as required
• Support new process/policy roll-outs
• Undertake other projects as required
Skills:
• Graduate in any discipline
• Must have experience in sales support handling Chats & emails.
• Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM).
• Excellent written communication skills in English for email and chat support channels
• Strong analytical, problem-solving, troubleshooting skills & Interpersonal skills
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Ability to work collaboratively in a diverse team environment.
• Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
• Open to work in a 24*7 environment including holidays
• Good keyboarding skills, and PC skills, esp. in Word/Excel
• Team player with very good interpersonal skills and forward-looking attitude
• Open to ideas/feedback
• Ability to interpret, clearly articulate, and advise sales on potential objections to Oracle’s policies and commercial terms
• Ability to proactively analyze and recommend the best course of action for complex contract scenario’s within a sales cycle
• Ability to deal with challenging support requests in a timely manner
• Ability and desire to provide excellent customer service to internal customers
• Ability to work independently and in a dynamic environment
• Positive and “Can Do” Attitude
• Results orientated
• Must have experience in sales support handling Chats & emails.
• Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM).
• Excellent written communication skills in English for email and chat support channels
• Strong analytical, problem-solving, troubleshooting skills & Interpersonal skills
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Ability to work collaboratively in a diverse team environment.
• Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
• Open to work in a 24*7 environment including holidays
• Good keyboarding skills, and PC skills, esp. in Word/Excel
• Team player with very good interpersonal skills and forward-looking attitude
• Open to ideas/feedback
• Ability to interpret, clearly articulate, and advise sales on potential objections to Oracle’s policies and commercial terms
• Ability to proactively analyze and recommend the best course of action for complex contract scenario’s within a sales cycle
• Ability to deal with challenging support requests in a timely manner
• Ability and desire to provide excellent customer service to internal customers
• Ability to work independently and in a dynamic environment
• Positive and “Can Do” Attitude
• Results orientated
Note: Please apply only if you are willing to work Night Shifts and on Weekends
About Us
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, and a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of purity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion, and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
