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Job Details

Hiring Organization
Transat Tours Canada
Post Name Contact centres Agent
Qualification High School Diploma
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 17 Per Hour
Job Location Type Work From Home

Job Description

Having a job in the tourist industry without having to move into the city of Montreal. Does that sound incredible to you? Good news, we are now hiring in the regions of Québec and this, without any obligation to travel. Join a dynamic team in the comfort of your home!

Come aboard a company that is committed and human, ready for new challenges and that needs you! To continue to brighten every day of our customers with the joy of vacation, the Transat team is looking for agents for our Customer Contact Centre. 

As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.

Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions.

As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression. Help us reach new heights by joining our team of travel enthusiasts and enjoy our travel perks to discover our destinations on board the World’s Best Leisure Airline!

Responsibilities

  • Answer incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
  • Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.)
  • Process requests for flight reservations and modifications to existing files.
  • Act as a user expert for customers browsing our websites.
  • Follow up with clients regarding ongoing files.

Additional information :

  • Residential phone line and high-speed internet connection (a test will be done before your hiring).
  • Duration of training: between 12 and 15 days.
  • Type of training: online, day shift.
  • Location of training: telework. 
  • Place of work after the training:  telework.
  • Full-time (between 37.5h and 40h) or part-time (min. 30h).
  • The agent must be available to work from 21h and 8h, 7 days a week.
  • The work schedule is variable and confirmed one month in advance (weeks and weekends).

Advantages:

  • 3 weeks of vacation
  • 5 Floating days
  • Group insurance
  • 2 tickets on any Transat destination + illimited standby (as of the first day of employment)

Requirements

  • Experience in customer service or tourism (an asset).
  • Bilingual (French and English), written and spoken, knowledge of a third language an asset.
  • Experience in a call center environment (an asset).
  • Excellent skills to use and navigate through various computer applications.
  • Great ability to adapt to different and constantly evolving computer software.
  • Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS, and Datalex (an asset).
  • Strong customer service skills.
  • Strong organizational skills, thoroughness, and autonomy.
  • OPC / TICO certification (an asset).

Apply Now

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