Details
| Hiring Organization |
eZee Technosys Pvt. Ltd.
|
| Post Name | Software Support Executive |
| Qualification | Bachelor’s Degree in Software Engineering |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 25000/- To 30000/- Per Month |
| Location | Surat, Gujarat, India 395002 |
Roles & Responsibilities
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
- Self-motivated and a team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures, and standards.
- Maintain accurate records of daily communications and issues resolve
Requirements
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self-motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
- Should be open to work in night shifts
