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Job Details

Hiring Organization Opteon Solutions
Post Name Customer Service Representative
Qualification High degree of computer proficiency
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AUD 4000 To AUD 5000 Per Month
Job Location Type  Work from Home

Job Description

The option is an international provider of valuations, advisory, and specialist property services in the Australian and New Zealand market. Recognized as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors.

We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers.  Our future growth strategy is for organic growth, diversification, and international expansion.

About the Role

It’s an exciting time to become a part of our growing team at Option. We’re deeply committed to a culture that’s focused on providing high-quality customer service both externally and internally.

Reporting to the Team Leader, the Customer Service Representative (CSR) is responsible for engaging with customers, banks, valuers, and other key stakeholders. Having a passion for property and customer service you will answer inbound calls assessing client needs to achieve satisfaction through innovative web-based applications.

The purpose of the Customer Service Representative role is to

  • Provide exceptional customer service in the management of customer and other stakeholder’s queries via multiple channels, primarily 1300# phone line

  • Resolve a customer’s question/problem, providing appropriate solutions for customers

  • Manage and prioritize a range of back-office tasks related to the progression of valuation jobs through to completion

You will be required to use your professional customer engagement and excellence in customer service daily.

About you

This is a great role for you if you love working autonomously and from home. You will be a confident and solutions-orientated problem solver who prides itself on providing an outstanding customer experience.

You will need

• A high degree of accountability and the ability to make decisions effectively,
• Ability to multi-task and prioritize workloads,
• A positive and professional manner together with excellent communication skills
• Strong attention to detail, and
• A high degree of computer proficiency

Why work with us

We offer rewarding careers for outstanding individuals, a positive and inclusive culture, and the distinct opportunity for high performers to develop professionally.  

This is your opportunity to be a part of Option and its ongoing success.

Apply Now

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