Part Time Jobs in Montreal

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Job Details

Hiring Organization
Marriott International, Inc
Post Name Guest Service Agent
Qualification High School Diploma or GED
Industry Private
Employment Type Part Time
Work Hours 4 Hours
Salary CAD 17 To CAD 18 Per Hour
Location Montreal, Quebec, Canada H3B 1X8

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes and document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.

Advise guests of messages. Clear departures in the computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station.

Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. The answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

Arrange transportation for guests/visitors. Count and secure the bank at the beginning and end of the shift. Cash-guests checks, process all payment types, vouchers, paid-outs, and charges, and provides change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you.

With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Apply Now

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