Hiring Organization	Allianz Australia Insurance Limited
Post Name	Customer Service Specialist
Qualification	High School Diploma
Industry	Private
Employment Type	Full Time
Work Hours	8 Hours
Salary	AUD 80000 To AUD 85000 Per Year
Location	Adelaide, South Australia, Australia 5000

 

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry.

 

And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams – enabling employees to maintain a balance of working both in the office and remote.

 

Supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Club Marine Customer Service Specialist | Adelaide, SA

Club Marine is Australia’s premier Marine Pleasure Craft insurer, an industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way and you’ll get the support you need to have an enriching career.

What if you could put the customer at the heart of everything you do?

We are currently seeking several energetic and passionate individuals to join the team as Member Services Specialists. Working in a team of Sales & Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in Member services.

 

Along the way, ‎‎you ‎will develop knowledge of Pleasure craft/ boat components and gain ‎underwriting ‎‎skills for analysis and interpretation. The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service.

 

As we embed a customer-focused strategy across everything we do, you’ll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members, and our community

You’ll be responsible for:

• Answering a mixture of Inbound calls from Members & Partners; including providing quotes, issuing policies, managing & renewing existing policies, and providing general information.
• Managing & responding to own portfolio of daily correspondence
• Available 7:30 am to 7:30 pm Monday to Friday and occasional 7:30 am to 4:00 pm Saturday

Important to your success:

• Motivation to expand, learn and grow within a high-performing team
• Experience in Customer Service & Sales
• Proven strong verbal and written communication skills
• Proven problem-solving ability and a keen eye for detail
• Proactive time management skills
• Sound computer skills
• General knowledge or passion for boats will be highly regarded

What’s on offer?

• Access on-demand lifelong learning and take control of your career development.
• Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
• Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes
• We understand work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
• Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms, and financial institutions, alongside a significant discount on Allianz insurance products.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer.

 

Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

 

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, “how can I help?”.

 

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds and experiences.

 

Ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.  As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

 

In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz-operated workplaces in Australia (including attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (including booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.