Job Details

Customer Research Assistant/Coordinator

• Well Known Government organization
• Project Management/Stakeholder engagement-focused
• WFH/ 2 days in the Office per week

About the company

My client is a leading well-known government organization who are dedicated to ensuring a ‘customer-centric’ approach. They have gone through a major transformation, making this an exciting time to be on the journey.

The Role

The Customer Research Assistant/Coordinator will act as an interface between business units requesting decision support, external vendors providing research services, and internal teams and capabilities facilitating conversations with customers.

Your understanding of a Market Research process and project management skills will ensure you are organized and highly equipped to assist in processes running smoothly. You will be a strong communicator and have excellent engagement skills.

You will have:

• Minimum 3+ years experience in customer research, market research, or customer engagement in a complex environment, also open to someone more experienced,
• Experience in the development and delivery of internal and/or external communication plans
• Experience in project planning, reporting, and evaluation of outcomes
• Experience with digital customer research platforms and social media tools, including monitoring and reporting
• Ability to critically analyze data and information, interpret and present complex material to diverse audiences
• Sound written communication skills including experience in writing research reports
• Demonstrated verbal communication and presentation skills and good negotiation, problem-solving, and liaison skills
• Ability to manage and prioritize projects and work to tight deadlines, across multiple stakeholders
• Highly proactive with exceptional integrity, professionalism, efficiency, and accuracy
• Humility, willingness to learn, personal resilience, and a genuine passion for achieving outcomes
• Experience using data to drive best for business and best for customer outcomes

This is an exciting opportunity for a highly organized candidate who enjoys the Project Management side of Research. Please note this role is not a hands-on Customer Research position, however on an ad hoc basis will assist. Open to all levels of candidates for the right person.

Apply Now