Stack Overflow Jobs Germany






Job Details

Hiring Organization Stack Overflow
Post Name Support Engineer
Qualification B.Tech
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary EUR 4000 To EUR 8000 Per Month
Job Location Type Work From Home

Support Engineer (Fleet)

We’re looking for a technical support engineer to join our Fleet team. Built from scratch, based on 20 years of experience developing IDEs. Fleet uses the IntelliJ code-processing engine, with a distributed IDE architecture and a reimagined UI.

We’ll be happy to have you on our team if you:

  • Enjoy helping users to resolve all kinds of issues.
  • Can identify the cause of a problem from an exception in logs.
  • Can explain complex ideas in simple words.
  • Are ready to keep investigating issues long after most others would have given up.
  • Can identify the cause of an issue just by looking at a screenshot.
  • Believe that any software is made for its users.
  • Have at least 2 years of experience in commercial software testing or support.
  • Are familiar with bug tracking tools and the process of dealing with bugs.

We’d be especially thrilled if you:

  • Are proficient in English with good writing skills.
  • Have experience testing IDEs and/or cross-platform applications.
  • Are familiar with Maven and Gradle.
  • Are familiar with testing frameworks like Junit and TestNG.
  • Are familiar with IntelliJ IDEA or other IntelliJ-based tools.
  • Use a deductive method when investigating issues.

What tasks we have in store:

  • Processing user feedback.
  • Supporting users from all over the world, with due regard for time zones and cultural differences.
  • Reproducing issues based on bug reports.
  • Analyzing logs, thread dumps, and snapshots.
  • Working with an issue tracker.

How we organize our work:

  • Most of the communication with users is done in YouTrack/Zendesk.
  • We also use a separate workspace for Fleet in Slack, Stack Overflow, and Twitter.

Safety Tips:

  • Don’t provide confidential info till you’ve gotten signed a contract with the potential employer.
  • Do not share your private, non-work associated info or Bank info over call or e-mail.
  • Do not trust anybody asking for any type of fee for Job Applications.

Apply Now

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