Student Success Officer






University Of Toronto Careers

Job Details

Hiring Organization
University of Toronto
Post Name Student Success Officer
Remote No
Industry Government
Employment Type Full Time 
Work Hours 8 Hours
Salary CAD 20 To CAD 25 Per Hour
Location Toronto, Ontario, Canada M3C 0E4

Job Description

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto – Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political, and cultural well-being of individuals and communities locally, nationally, and globally through leadership in teaching, research, and advocacy.

A unique place to work, learn, and grow, OISE addresses current and emerging challenges with the scale, academic excellence, and collaborative energy that few institutions in the world can claim.

The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused on educational leadership and administration, policy and change, social justice, and community engagement.

LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.

Your opportunity:

Under the general supervision of the Coordinator, LHAE Graduate Programs, the Student Success Officer is the first point of contact for students in the Department, responsible for providing a wide range of student services for the day-to-day function of the department’s graduate programs.

Typical responsibilities will include: responding to inquiries from students; assisting students with following program requirements and regulations; acting as a key resource for policies, procedures, and timelines; coordinating the scheduling of examinations; maintaining program lists and student information;

preparing routine or standard communications to students; disseminating information to students about activities and services through various means; organizing sessions to provide guidance to groups of students about program requirements and degree regulations; administrative support to the student awards process.

Your responsibilities will include:

  • Providing detailed information to students on the program and/or course requirements
  • Acting as the first point of contact for general inquiries
  • Responding to inquiries within the defined scope of the role and redirecting as appropriate
  • Maintaining course information on student information systems
  • Tracking and monitoring student course enrollments
  • Providing proactive support to individuals in distress and making referrals to specific university services
  • Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

  • Advanced College Diploma (3 years) or an acceptable equivalent combination of education and experience.
  • Minimum two years of recent and relevant experience in graduate student services and program support in an academic setting.
  • Experience providing front-line student services and detailed information on programs of study and other related information.
  • Experience administering processes and policies in an academic environment.
  • Experience coordinating schedules and maintaining lists.
  • Experience working with awards process and guidelines.
  • Experience working in a busy, fast-paced environment with a high volume of student inquiries.
  • Excellent oral and written communication skills including demonstrated ability to explain processes and procedures accurately and effectively with a wide and diverse range of people.
  • Demonstrated intermediate skills in MS Office 365 (Word, Excel, PowerPoint, and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
  • Intermediate skills and experience working with a University student information system (preferably Acorn) or related system.
  • Demonstrated excellent organizational and time management skills, attention to detail, and accuracy; Strong analytical and problem-solving skills, professional manner, tact, diplomacy, and ability to work well with all levels of faculty, staff, and students.
  • Strong and accurate data entry skills and intermediate skills with databases.
  • Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
  • Excellent multi-tasking skills under high-stress situations.
  • Patience and ability to develop collaborative relationships with internal and external constituents.
  • Ability to create a welcoming environment for students and provide excellent customer service.
  • Sound knowledge of University and School of Graduate Studies policies and procedures.
  • Awareness and sensitivity to diversity issues.

To be successful in this role you will be:

  • Communicator
  • Multi-tasker
  • Organized
  • Problem solver
  • Team player

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized, and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Apply Now

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