Job Details

Join a global company and world leader in Financial Services where we put the member at the center of everything we do. Mercer is seeking candidates for the following position based in our Wollongong office: Superannuation Administrator

What can you expect?

• Multiple open roles (part-time & full-time fixed term contract).
• We have an opportunity available for a highly organized customer-focused Superannuation Administrator.
• Ensure responsive, accurate, and timely information is provided to embers/employers/advisers regarding superannuation accounts.

What is in it for you?

At Mercer, we recognize that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that support career development to support and nurture you with every opportunity to reach your full potential. We recognize the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth, and lifestyle benefits which include:

• Employee Assistance Program.
• Flexible working arrangements.
• Community Volunteer Leave.

We will count on you to:

Administrative Tasks;

• Process member/employer or adviser transactions across multiple functions either manually, electronically, or SuperStream in accordance with agreed service standards; apply theoretical and practical knowledge to identify/resolve duplicate transactions, missing information, and errors in accordance with approved business processes.
• Accurately maintain member/employer/adviser account details within Mercer’s current operating systems in accordance with specific scheme legislation, fund rules, and Mercer’s business processes.
• Initiate and act as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow up on the information.

 Continuous Improvement Activities;

• Maintain and share up-to-date knowledge and understanding of relevant legislation, scheme rules, processes, and practices; cooperate with internal/external audit reviews, and represent Mercer on committees as required.
• Suggest changes to business processes to improve processing efficiencies and/or team cooperation; identify system problems and initiate Service Requests to the Information Technology Team in consultation with the Assistant Team Manager/Team Manager.
• Participate in the testing of systems and/or system enhancements as required.

Communication and Relationship Building;

• Adopt a team approach to ensure all tasks are completed.
• Actively contribute to a positive, productive, and cooperative working environment; actively participate in team meetings and performance development processes.
• Undertake small projects or administrative support tasks as required.

What you need to have: 

• Experience working in administration and applying relevant legislation is desirable.
• Knowledge and understanding of the superannuation industry, and relevant legislation Knowledge and understanding of processes, – practices, and procedures relating to superannuation administration functions.
• Uses problem-solving skills and high attention to detail.
• Demonstrates effective communication and customer service skills.

What makes you stand out?

• RG146 qualified or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 qualified.

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy, and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter, and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Apply Now