Details

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work. (sm)

Primary Responsibilities:

• Drives Basic Hygiene on the operations floor and builds a culture for the same
• Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities, and Cross utilization of resources
• Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals
• Manage team and ensure quality and productivity targets are met and exceeded
• Motivate and engages team members and maintain attrition within thresholds
• Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Build systems to ensure no escalations and is prompt in responding to escalations
• Provide inputs to Leadership on process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations, and information security standards
• Sensitive and aware of the Organizational priorities toward Change & Innovation and Cost Optimization
• Works independently with minimal direction and is very high on execution and adherence to timelines
• Takes the initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry
• Builds strong relationships with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS
• Handles the MIS and reporting needs with accuracy and timeliness
• Eager to take on more responsibilities and should be able to execute the ad-hoc tasks
• Analyze and identify error trends and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company’s code of conduct
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives at its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate
• 3+ years of total experience with a minimum 1 year in the role of a Team Leader on paper
• Sound knowledge of MS Office Skills
• Effective communication skills both verbal and written to individuals
• Comfortable working in US Shifts

Preferred Qualifications:

• Ability to do careful listening, tact and candor, two-way communication, and master a high-impact communication style
• Ability to be a self-starter who can manage multiple priorities with minimum direction solutions
• Ability to effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; to make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high-performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company, and a singular opportunity to do your life’s best work. (sm)

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